Return & Refund Policy

RETURN & REFUND POLICY

For discounted or promotional products, both refund and return / size exchanges are not allowed. Please be more careful in selecting the size when purchasing discounted or promotional products.

Tropic Thunder Vintage

Send the product to be exchanged to our address:

Jl. Raya Southcity Utara Ruko South City No.B1-7 LANTAI 2, Pd. Cabe Udik, Kec. Pamulang Tangerang Selatan Banten

 

Products not matching the order (Wrong product or size)

Exchanging products that do not match your order will be replaced by us, and the shipping costs will be borne by Tropic Thunder Vintage. If the size selection error is on the customer's side, the shipping costs will be borne by the customer. The exchanged product will be shipped after the product sent by the customer has been received by us. Exchanged products should not have perfume aroma, laundry detergent scent, clothing freshener scent, and should not be in dirty condition. If it doesn't meet the above conditions, the product exchange cannot be carried out, and the sent goods will be returned. The maximum period for exchanging goods is 2 (two) working days after the goods are received by the customer.

Products not conforming to specifications or defects.

If the product you received does not meet the specifications or is a reject as stated, then you have the right to exchange the product and all shipping costs will be borne by Humblezing. Products should not be intentionally damaged. Exchanged products should not have perfume aroma, laundry detergent scent, clothing freshener scent, and should not be in dirty condition. The exchanged product will be shipped after the product sent by the customer has been received by us. The maximum period for exchanging goods is 2 (two) working days after the goods are received by the customer.

Refund Policy

Products cannot be exchanged or replaced because the desired item is out of stock. Offers of replacing other products are rejected by the concerned customer. Through our customer service, send the account along with the account owner's name, then we will transfer the customer's money within 2 x 24 hours of working days.