Shipping Information
SHIPPING POLICY | KEBIJAKAN PENGIRIMAN
Tropic Thunder ships all our orders using SICEPAT courier service and/or Gosend for Same Day Services (Jakarta).
SHIPPING COST
We offer FREE SHIPPING with no minimum purchase using Regular service and paid versions available in Regular and Overnight Delivery options. Shipping costs are calculated based on product weight and in certain situations dimensional calculations are applied. Packing and handling fees are free.
LOST/STOLEN PACKAGES
We are not responsible for loss and damage to goods during the shipping process.
HOW LONG WILL MY ORDER BE SHIPPED AFTER PAYMENT
DOMESTIC SHIPPING
All orders selecting Free Shipping will be sent using SICEPAT using Regular Services (1-2 days).
- Monday-Friday: All payments made before 3:00 PM WIB will be shipped on the same day and for those passing the 3:00 PM WIB deadline will be shipped the next day.
- Saturday-Sunday: No shipments.
HOW LONG DOES IT TAKE FOR THE COURIER TO DELIVER MY ORDER
Free Shipping uses regular service which generally, orders will be received 2-3 days after the goods are shipped for those who choose the FREE SHIPPING option. Next Day Service means the package will be received 1-2 days after the goods are shipped. Jakarta has Same Day Services options using GoSend / Grab Express. The maximum deadline for transfer confirmation at 1:00 PM to use this shipping service. Jakarta has a Self Pick Up option that can be done at 10:00 AM - 4:00 PM [Come to our HQ / GoSend / Grab Express].
HOW DO I KNOW IF MY GOODS HAVE BEEN SHIPPED
You will receive a notification email along with the Tracking Number after your order is shipped [48-96 hours after the order is paid].
WHAT IF I WANT TO CHANGE THE GOODS / DELIVERY INFORMATION ON MY ORDER?
Immediately inform us via info@tropic-thunder.com / LINE@: @tropicthunder / +62 812 1130 4583 (WA/Call/Text). If your order has not been shipped, we will be happy to assist you.
WHY WAS MY ORDER CANCELED?
Although it is very unlikely that this will happen, sometimes we are forced to cancel orders if there are suspicions such as fraud. We will immediately contact you after the order is canceled for confirmation.
Tropic Thunder reserves the full right to cancel any orders as needed.
MY DISCOUNT CODE CANNOT BE USED?
Discount codes are not valid during certain key periods such as seasonal sales, early bird offers, or site-wide category flash sales.